Privacy Policy


The company NEO WORKSHOP / Répare ta combi undertakes to collect and use your data in compliance with the regulations applicable to the protection of personal data, in accordance with Regulation 2016/679 of April 27, 2016, relating to the protection of individuals with regard to the processing of personal data ("GDPR"). The user of the website is informed that certain data must be collected by NEO WORKSHOP / Répare ta combi operating under the brand Répare ta combi, in order to provide its services. Therefore, if the user does not wish to provide this data, NEO WORKSHOP / répare ta combi will not be abble to perform its services, and/or certain services may be impaired or inaccessible. The privacy policy may be changed at any time by NEO WORKSHOP/Répare ta combi. Therefore, the user should refer to the latest version of the privacy policy before browsing the website.


1 - Data Controller

The data controller is:
NEO WORKSHOP / Répare ta combi, a limited liability company with a capital of 1000 euros, whose registered office is 57 Bis rue Victor Hugo, 85360 – La Tranche sur mer, registered with the Commercial and Companies Registry of La Roche-sur-Yon under the number 884 353 103.


2 - Collection of Personal Data

NEO WORKSHOP / Répare ta combi is required to collect personnal data from users on the website

The personal data that may be collected are as follows:

Transaction-related data: data that the user provides when ordering services (first name, last name, billing and shipping addresses, email address, phone number, postal address, email address, and information related to their payment method);

Browsing data : Data related to navigation: data that the editor collects during the user's navigation on the website (including date, time of connection and/or navigation, type of browser, browser language, IP address, location, and geolocation data);

Payment data : Data collected by UP2PAY from Crédit Agricole (credit card number, expiration date, authorization number, security code) as well as by PAYPAL (credit card number, expiration date, authorization number, security code).

Third-party application, tool, gadget, and plugin providers on the website, as well as the networks where NEO WORKSHOP / Répare ta combi publishes editorial and promotional content, may use automated means to directly collect user data, subject to their own privacy policy. It is specified that NEO WORKSHOP / Répare ta combi is not responsible for the practices of these providers and third parties.

3 - Purpose of Collecting Personal Data

The purposes of collecting and processing personal data are:

Management of service provision, handling complaints;

Conducting transactions, including payment processing;

Combatting fraud;

Administration of the website.

4 - Changes to Personal Data

For any request for access, obtaining, portability, rectification, or deletion of personal data, the user is invited to contact the data controller at the following email address:

Haegdorens Thibaut

Répare ta combi – 57 Bis rue Victor Hugo, 85360 – La Tranche sur mer / France

5 - Service Providers with Access to Personal Data

The personal data collected is transmitted to the service providers of Point Nommé and/or Wetrame, who may process data on behalf of Point Nommé and/or Wetrame (the "subcontractors") and/or on their own behalf (the "data recipients").

The recipients of the data are:

Payment service providers: UP2PAY (Crédit Agricole) and PAYPAL

Any police or administrative authority in the context of combating fraud;

NEO WORKSHOP / Répare ta combi subcontractors may have access to the collected data for:

Improvement of website content;

Maintenance and development of the website

6 - Users' Rights Regarding Their Personal Data

In accordance with Articles 14 to 22 of Regulation 2016/679 of April 27, 2016, any individual using the website has the right to exercise the following rights:

  • Right of access, rectification, and deletion of collected data;
  • Right to object to the processing of one's data;
  • Right to limitation of processing;
  • Right to data portability;
  • Right to issue directives regarding the storage, erasure, and communication of personal data after one's death in accordance with Article 40-1 of Law 78-17 of January 6, 1978.

The user can exercise all of these rights by logging into their customer account, contacting NEO WORKSHOP / Répare ta combi by email at the following address : or by postal mailat l’the  ​address of its registered office.

The user must include a proof of identity with their request.

Finally, in accordance with applicable regulations, the user has the right to lodge a complaint with the competent supervisory authority, the National Commission for Information Technology and Civil Liberties (CNIL), by sending a letter to the following address: 3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07, or by calling the following number: 01 53 73 22 22.

7 - Data Retention Period

User data will be kept for the strictly necessary duration for the purposes pursued, in accordance with regulations and applicable laws. Data used for prospecting purposes may be kept for a maximum period of 3 years from the closure of the user's account or the last contact with the concerned prospect. User data is deleted when the retention periods expire. However, the data may be archived beyond the specified durations for the needs of research, establishment, and prosecution of criminal offenses, solely to allow the provision of such data to the judicial authority.

Archiving implies that this data will be anonymized and will no longer be accessible online. Instead, it will be extracted and stored on a separate and secure medium.

8 - Cookies

NEO WORKSHOP / Répare ta combi does not use cookie technology.

9 - Social Networks

The user is informed that the content published on social networks such as Facebook and Instagram can be viewed by any third party, and caution is required when providing certain personal data on these sites or applications. NEO WORKSHOP / Répare ta combi is in no way responsible for any potential damage caused by third parties regarding the publication of personal data by the user.